Spa Manager – Hotel Cipriani
Giusy Castagna began her professional journey in the world of wellness at just 19, working on board international cruise ships based in the United States and operating in the Caribbean. An intense and highly formative experience that allowed her to engage daily with international clientele, immediately understanding the importance of offering a service based on high standards, attention to detail, and the ability to create memorable experiences.
Driven by a desire to grow and deepen her expertise in the wellness and luxury hospitality sector, she continued her career within prestigious five-star establishments. She began at Castello del Nero, now part of the COMO Hotels and Resorts brand, as a Spa Therapist. Subsequently, she joined the Rosewood Hotels & Resorts group at Rosewood Castiglion del Bosco, where for four years she held the positions of Spa Therapist, Senior Spa Therapist, and Spa Supervisor, developing strong operational, organisational, and leadership skills.
She then continued her career as Assistant Spa Manager at Borgo San Felice, a prestigious Relais & Châteaux affiliated property, further expanding her experience in team management and service excellence. In parallel, she had the opportunity to teach at the school where she had trained, contributing to the preparation of future industry professionals.
Today, she holds the position of Spa Manager at Hotel Cipriani, an internationally recognized icon of luxury hospitality. In this role, she is responsible for the strategic and operational management of the spa, team development, maintaining quality standards, and creating personalised wellness experiences, in line with the excellence that distinguishes the Belmond brand.
In parallel, she is completing a Master’s degree in Spa Management, a course that has allowed her to consolidate managerial, financial and strategic skills, strengthening her vision of wellness as an essential element of the contemporary hospitality experience.
Currently, they are heading one of the most prestigious projects of their career: the opening of the Dior Spa at the Hotel Cipriani. Following an immersive training experience in Paris with the Dior team, they have coordinated, alongside the Maison, an elaborate training programme for the spa staff. The project represents a perfect fusion of luxury hospitality excellence and the Dior universe, where every detail is crafted to reflect the Maison's identity, elegance, and standards.
His professional philosophy is founded on the conviction that true luxury stems from people. He profoundly believes that only a motivated, valued, and engaged team can deliver authentic and memorable service. For this reason, his daily commitment is to create a positive and excellence-oriented work environment, capable of translating into well-being experiences that leave a lasting impression on guests.