Director of Spa & Wellness – Four Seasons Hotel Firenze

Lucia Papalini is Director of Spa & Wellness at the Four Seasons Hotel Firenze, where she has been leading the Spa & Wellness division since 2008. With over 25 years of experience in luxury hospitality and wellness, she specializes in spa operational management, wellness strategies, guest experience, revenue optimization, and team leadership. Throughout her career, she has contributed to the evolution of innovative wellness concepts and luxury spa experiences recognized internationally.